Question 1

A process in which one party perceives that its interests are being opposed or negatively affected by another party is called

Accepted Answer

A)   opposition
B)   conflict
C)   incivility
D)   workplace inequity
E)   cognitive dissonanceF) B) and C)
G) C) and D)

Question 2

According to Tjosvold's cooperative conflict model,the desired outcomes are

Accepted Answer

A)   agreement
B)   stronger relationships
C)   learning
D)   learning,stronger relationships,and agreement
E)   none of the responses are correctF) A) and D)
G) A) and C)

Question 3

If a department experiences too little conflict,apathy may occur.

Accepted Answer

A) True 
 B)False

Question 4

The technique of conflict avoidance is useful in high stakes negotiation.

Accepted Answer

A) True 
 B)False

Question 5

A questionable negotiation tactic that only partially discloses the facts is

Accepted Answer

A)   lies
B)   puffery
C)   deception
D)   non-disclosure
E)   distractionF) A) and E)
G) A) and B)

Question 6

The realities of organizational conflict include

Accepted Answer

A)   various types of conflict are inevitable because they are triggered by a wide variety of causes
B)   too little conflict may be as counterproductive as too much
C)   there is no single best way of avoiding or resolving conflict
D)   all of the responses
E)   none of the responses related to the realities of organizational conflictF) A) and B)
G) A) and E) D

Question 7

The level of perceived intergroup conflict tends to increase when there are _______ interactions between groups (or between members of those groups) .

Accepted Answer

A)   negative
B)   positive
C)   social
D)   personal
E)   negotiatedF) A) and D)
G) B) and E)

Question 8

In a(n) __________,members of the in-group views themselves as a collection of unique individuals,while they stereotype members of other groups as being "all alike."

Accepted Answer

A)   intrapersonal
B)   cross-cultural conflict
C)   stationary conflict
D)   personality conflict
E)   intergroup conflictF) All of the above
G) C) and E)

Question 9

A questionable negotiation tactic of providing excessive information to the opponent or asking many questions is referred to as

Accepted Answer

A)   maximization
B)   distraction
C)   change of mind
D)   information exploitation
E)   liesF) C) and D)
G) B) and E)

Question 10

Conflict carries no emotional baggage.

Accepted Answer

A) True 
 B)False  False

Question 11

During conflicts,disagreement expressed in a demeaning manner produces more negative effects than the same sort of disagreement expressed in a reasonable manner.

Accepted Answer

A) True 
 B)False

Question 12

One single personality conflict cannot contaminate an entire inter-group experience.

Accepted Answer

A) True 
 B)False

Question 13

The types of negotiation include

Accepted Answer

A)   distributive and conflict
B)   conflict and arbitration
C)   arbitration and intergrative
D)   distributive and integrative
E)   distributive and arbitrationF) B) and C)
G) D) and E)

Question 14

When conflict intensity is low outcomes are positive.

Accepted Answer

A) True 
 B)False

Question 15

The five conflict-handling styles include integrating,obliging,dominating,avoiding,and compromising.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following are actions for minimizing intergroup conflicts?

Accepted Answer

A)   avoid or neutralize negative gossip
B)   work to eliminate specific negative interactions between groups
C)   encourage personal friendships and good working conditions
D)   conduct team building
E)   all responses are correctF) B) and D)
G) A) and E)

Question 17

Human Relation Theorists recognized that conflict was inevitable however it had to be dealt with swiftly in the workplace.

Accepted Answer

A) True 
 B)False  True

Question 18

Workplace etiquette training can assist in decreasing office civility.

Accepted Answer

A) True 
 B)False

Question 19

Intergroup conflict may occur if the group views outsiders as a threat.

Accepted Answer

A) True 
 B)False

Question 20

Interpersonal opposition based on personal dislike or disagreement refers to _________.

Accepted Answer

A)   perceptual conflict
B)   cohesive conflict
C)   facilitating conflict
D)   personality conflict
E)   incivility conflictF) A) and B)
G) B) and C)

Exam 8: Improving Performance With Feedback, rewards, and Positive Reinforcement

A process in which one party perceives that its interests are being opposed or negatively affected by another party is called

Correct AnswerverifiedShow Answer

According to Tjosvold's cooperative conflict model,the desired outcomes are

Correct AnswerverifiedShow Answer

If a department experiences too little conflict,apathy may occur.

Correct AnswerverifiedShow Answer

The technique of conflict avoidance is useful in high stakes negotiation.

Correct AnswerverifiedShow Answer

A questionable negotiation tactic that only partially discloses the facts is

Correct AnswerverifiedShow Answer

The realities of organizational conflict include

Correct AnswerverifiedD

The level of perceived intergroup conflict tends to increase when there are _______ interactions between groups (or between members of those groups) .

Correct AnswerverifiedShow Answer

In a(n) __________,members of the in-group views themselves as a collection of unique individuals,while they stereotype members of other groups as being "all alike."

Correct AnswerverifiedShow Answer

A questionable negotiation tactic of providing excessive information to the opponent or asking many questions is referred to as

Correct AnswerverifiedShow Answer

Conflict carries no emotional baggage.

Correct AnswerverifiedFalse

During conflicts,disagreement expressed in a demeaning manner produces more negative effects than the same sort of disagreement expressed in a reasonable manner.

Correct AnswerverifiedShow Answer

One single personality conflict cannot contaminate an entire inter-group experience.

Correct AnswerverifiedShow Answer

The types of negotiation include

Correct AnswerverifiedShow Answer

When conflict intensity is low outcomes are positive.

Correct AnswerverifiedShow Answer

The five conflict-handling styles include integrating,obliging,dominating,avoiding,and compromising.

Correct AnswerverifiedShow Answer

Which of the following are actions for minimizing intergroup conflicts?

Correct AnswerverifiedShow Answer

Human Relation Theorists recognized that conflict was inevitable however it had to be dealt with swiftly in the workplace.

Correct AnswerverifiedTrue

Workplace etiquette training can assist in decreasing office civility.

Correct AnswerverifiedShow Answer

Intergroup conflict may occur if the group views outsiders as a threat.

Correct AnswerverifiedShow Answer

Interpersonal opposition based on personal dislike or disagreement refers to _________.

Correct AnswerverifiedShow Answer

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D

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False

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True

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