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Exam 10: Understanding Work Teams

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Question 51

Multiple Choice

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Which of the following statements best defines a work group?

A) A work group's performance is generally greater than the sum of its inputs from individual members.
B) A work group interacts primarily to share information, rather than to engage in work that requires joint effort.
C) A work group consists of five or more people who work collaboratively.
D) A work group has a positive synergy and no active group dynamics, resulting in greater outputs.
E) A work group is a group comprised of 10 or more people who belong to the same department.

F) B) and D)
G) B) and E)

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Question 52

Multiple Choice

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Which of the following teams are more likely to be made up of employees from about the same hierarchical level but different work areas?

A) problem-solving
B) self-managed
C) cross-functional
D) task
E) rapid action

F) A) and B)
G) B) and E)

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Question 53

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Which of the following is most likely to increase team efficacy?

Janice is your director of sales. Since her team members are located in Europe, Asia, and North America, she has decided to use instant messaging to tie her team members together in order to develop a marketing strategy for a new product line. This is an example of a ________ team.

Self-managed teams typically consist of ________ employees.

With reference to the team effectiveness model, which of the following is one of the key components of an effective team, included under the category of contextual factors?

Virtual teams tend to be less task-oriented than face-to-face teams.

One advantage of cross-functional teams is that they are easy to manage.

On teams performing nonroutine activities, ________ conflicts stimulate discussion, promote critical assessment of problems and options, and can lead to better team decisions.

Myriam has been a standout team member at Amohalko Consulting for several years. She is always the first person to train new colleagues, share information, help resolve team conflicts, and master new and modern skills. Clearly, Myriam also does what in the organization?

Effective teams have confidence in themselves and believe they can succeed. This confidence is called ________.

Laski United is a rock group that has been around for 5 years and has just had their first #1 hit. This band would be best described as a ________.

Which of the following types of teams is most likely to be assembled to improve the efficiency of a company's production process?

When teams are under acute stress, they are particularly likely to have ________.

Araceli is a team member in a large corporation. She never speaks in team meetings because she has seen members talk behind each other's back after the meetings. Members are constantly monitoring the other members' work, looking for mistakes to point out in a meeting. According to the information provided, which contextual factor is most likely hindering the success of Araceli's team?

________ teams are an effective way to allow people from diverse areas within an organization to exchange information, develop new ideas and solve problems, and coordinate complex projects.

According to studies, when team members share an accurate mental model, they ________.

Explain how organizations can create team players.

For creating good team players, an organization's reward system must be reworked to encourage competitive efforts rather than cooperative ones.

The team effectiveness model identifies three categories of key components making up effective teams. What are these three categories? Give examples of each category.