Question 1

Stereotyping helps in minimizing cross-cultural conflict.

Accepted Answer

A) True 
 B)False

Question 2

The strength of the _____ conflict-handling style is its longer lasting impact because it deals with the underlying problem rather than merely with symptoms.

Accepted Answer

A)  integrating
B)  obliging
C)  dominating
D)  avoiding
E)  compromisingF) All of the above
G) B) and E) A

Question 3

Competition for limited resources reduces organizational conflict.

Accepted Answer

A) True 
 B)False

Question 4

A conflict triangle occurs when two people are having a problem and instead of addressing the problem directly with each other, one of them gets a third person involved.

Accepted Answer

A) True 
 B)False  True

Question 5

Larry and Roger wanted to buy office furniture for the new venue of their advertising firm. Both of them discussed their needs. Larry said that he needed plastic furniture and Roger stated that he needed wooden shelves. They also discussed how many chairs, tables, shelves, and other kinds of furniture would be required. Which of the following steps of added-value negotiation is described in this situation?

Accepted Answer

A)  Clarify interests
B)  Identify options
C)  Design alternative deal packages
D)  Select a deal
E)  Perfect the dealF) A) and C)
G) A) and B)

Question 6

The potential for cross-cultural conflict is low in organizations.

Accepted Answer

A) True 
 B)False

Question 7

The dialectic method requires less skill training than does devil's advocacy.

Accepted Answer

A) True 
 B)False

Question 8

_____ is an alternative dispute resolution technique where a panel of trustworthy co-workers, selected for their ability to remain objective, hears both sides of a dispute in an informal and confidential meeting. Any decision may or may not be binding.

Accepted Answer

A)  Ombudsman
B)  Peer review
C)  Conciliation
D)  Mediation
E)  ArbitrationF) A) and E)
G) D) and E)

Question 9

_____ involves staging a structured debate of opposing viewpoints prior to making a decision.

Accepted Answer

A)  Mediation
B)  Devil's advocacy
C)  Dialogic process
D)  Dialectic method
E)  NegotiationF) A) and E)
G) C) and E)

Question 10

Which of the following tips should be used by managers to reduce personality conflict?

Accepted Answer

A)  Take sides in someone else's personality conflict.
B)  Do not let parties work things themselves out.
C)  Do not attempt informal dispute resolution.
D)  Avoid communicating directly with the other person to resolve the perceived conflict.
E)  Investigate and document conflict.F) A) and E)
G) C) and D)

Question 11

Laura is head of Ryan Systems. She needs to allocate a fixed amount of funds into various projects. There are two top projects that Laura believes hold the most promise. She decides to arrange a structured debate for the two top proposals. Importantly, the assumptions of each proposal are identified, and a conflicting counterproposal is generated based on a different set of assumptions. Advocates of each position present and debate the merits of their proposal before Laura makes her decision. Which technique is Laura using to help her make a better decision?

Accepted Answer

A)  Dialectic method
B)  Devil's advocacy
C)  Dialogic process
D)  Mediation
E)  NegotiationF) A) and E)
G) A) and B)

Question 12

Conflict is dysfunctional when:

Accepted Answer

A)  it serves organizational interests.
B)  it hinders organizational performance.
C)  people concentrate on the issue rather than the people involved in the issue.
D)  conflict episodes are viewed as personal attacks rather than attempts to resolve the problem.
E)  it can be handled with techniques such as devil's advocacy.F) C) and E)
G) A) and E)

Question 13

The two basic types of negotiation are:

Accepted Answer

A)  integrating and avoiding.
B)  dominating and obliging.
C)  distributive and integrative.
D)  devil's advocacy and dialectic method.
E)  intrapersonal and interpersonal.F) C) and D)
G) A) and D)

Question 14

_____ conflict is defined as interpersonal opposition based on individual dislike or disagreement.

Accepted Answer

A)  Personality
B)  Distributive
C)  Programmed
D)  Integrative
E)  IntergroupF) C) and D)
G) A) and B)

Question 15

A(n)  _____ occurs when two people are having a problem and, instead of addressing the problem directly with each other, one of them gets a third person involved.

Accepted Answer

A)  conflict triangle
B)  devil's advocacy
C)  dialectic method
D)  dialogic process
E)  integrative negotiationF) A) and D)
G) B) and D)

Question 16

How can managers reduce intergroup conflict?

Accepted Answer

Experts recommend the contact hypothesis for reducing intergroup conflict. According to this hypothesis, the more the members of different groups interact, the less intergroup conflict they will experience. However, more recent research suggests that intergroup friendships must be formed without negative relationships. The number of negative relationships is significantly related to higher perceptions of intergroup conflict. Thus, managers faced with intergroup conflict should identify and root out specific negative linkages among groups.

Question 17

Managers can keep from getting too deeply embroiled in conflict by refusing to get caught up in aggression-breeds-aggression spiral.

Accepted Answer

A) True 
 B)False

Question 18

Arbitration does not permit voluntary participation.

Accepted Answer

A) True 
 B)False

Question 19

An individual's moods can influence the outcome of the negotiation process.

Accepted Answer

A) True 
 B)False

Question 20

The contact hypothesis states that the more the members of different groups interact, the more intergroup conflict they will experience.

Accepted Answer

A) True 
 B)False

Exam 13: Managing Conflict and Negotiating

Stereotyping helps in minimizing cross-cultural conflict.

Correct Answer
verified

The strength of the _____ conflict-handling style is its longer lasting impact because it deals with the underlying problem rather than merely with symptoms.

Correct Answer
verified
A

Competition for limited resources reduces organizational conflict.

Correct Answer
verified

A conflict triangle occurs when two people are having a problem and instead of addressing the problem directly with each other, one of them gets a third person involved.

Correct Answer
verified
True

Correct Answer
verified

The potential for cross-cultural conflict is low in organizations.

Correct Answer
verified

The dialectic method requires less skill training than does devil's advocacy.

Correct Answer
verified

_____ is an alternative dispute resolution technique where a panel of trustworthy co-workers, selected for their ability to remain objective, hears both sides of a dispute in an informal and confidential meeting. Any decision may or may not be binding.

Correct Answer
verified

_____ involves staging a structured debate of opposing viewpoints prior to making a decision.

Correct Answer
verified

Which of the following tips should be used by managers to reduce personality conflict?

Correct Answer
verified

Correct Answer
verified

Conflict is dysfunctional when:

Correct Answer
verified

The two basic types of negotiation are:

Correct Answer
verified

_____ conflict is defined as interpersonal opposition based on individual dislike or disagreement.

Correct Answer
verified

A(n) _____ occurs when two people are having a problem and, instead of addressing the problem directly with each other, one of them gets a third person involved.

Correct Answer
verified

How can managers reduce intergroup conflict?

Managers can keep from getting too deeply embroiled in conflict by refusing to get caught up in aggression-breeds-aggression spiral.

Correct Answer
verified

Arbitration does not permit voluntary participation.

Correct Answer
verified

An individual's moods can influence the outcome of the negotiation process.

Correct Answer
verified

The contact hypothesis states that the more the members of different groups interact, the more intergroup conflict they will experience.

Correct Answer
verified

Exam 13: Managing Conflict and Negotiating

Stereotyping helps in minimizing cross-cultural conflict.

Correct AnswerverifiedShow Answer

The strength of the _____ conflict-handling style is its longer lasting impact because it deals with the underlying problem rather than merely with symptoms.

Correct AnswerverifiedA

Competition for limited resources reduces organizational conflict.

Correct AnswerverifiedShow Answer

A conflict triangle occurs when two people are having a problem and instead of addressing the problem directly with each other, one of them gets a third person involved.

Correct AnswerverifiedTrue

Correct AnswerverifiedShow Answer

The potential for cross-cultural conflict is low in organizations.

Correct AnswerverifiedShow Answer

The dialectic method requires less skill training than does devil's advocacy.

Correct AnswerverifiedShow Answer

_____ is an alternative dispute resolution technique where a panel of trustworthy co-workers, selected for their ability to remain objective, hears both sides of a dispute in an informal and confidential meeting. Any decision may or may not be binding.

Correct AnswerverifiedShow Answer

_____ involves staging a structured debate of opposing viewpoints prior to making a decision.

Correct AnswerverifiedShow Answer

Which of the following tips should be used by managers to reduce personality conflict?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Conflict is dysfunctional when:

Correct AnswerverifiedShow Answer

The two basic types of negotiation are:

Correct AnswerverifiedShow Answer

_____ conflict is defined as interpersonal opposition based on individual dislike or disagreement.

Correct AnswerverifiedShow Answer

A(n) _____ occurs when two people are having a problem and, instead of addressing the problem directly with each other, one of them gets a third person involved.

Correct AnswerverifiedShow Answer

How can managers reduce intergroup conflict?

Managers can keep from getting too deeply embroiled in conflict by refusing to get caught up in aggression-breeds-aggression spiral.

Correct AnswerverifiedShow Answer

Arbitration does not permit voluntary participation.

Correct AnswerverifiedShow Answer

An individual's moods can influence the outcome of the negotiation process.

Correct AnswerverifiedShow Answer

The contact hypothesis states that the more the members of different groups interact, the more intergroup conflict they will experience.

Correct AnswerverifiedShow Answer

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A

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True

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