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Exam 13: Leadership: Power and Negotiation

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Question 71

Multiple Choice

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"Providing evidence that a proposal will be successful" is a suggested guideline for using _____ power.

A) coercive
B) legitimate
C) reward
D) referent
E) expert

F) A) and E)
G) A) and D)

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Question 72

Multiple Choice

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A competing style of conflict resolution should be used:

A) when an issue is trivial.
B) when potential disruption outweighs the benefits of resolution.
C) for issues vital to company welfare when you know you are right.
D) to let people cool down and regain perspective.
E) when others can resolve the conflict more effectively.

F) A) and B)
G) A) and C)

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Question 73

Multiple Choice

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Which conflict resolution style occurs most often when one party has high levels of organizational power and can use legitimate or coercive power to settle the conflict?

_____ is the use of an actual behavior that causes behavioral or attitudinal changes in others.

The dean of a reputed B-school has decided to pursue a coveted accreditation for the college.To get the faculty's buy-in and support,he has created a faculty-driven process whereby members of the faculty participate and carry out the accreditation process under his guidance.This approach has increased the commitment of the faculty,who now have a stake in seeing the process succeed and the goal of accreditation accomplished.Identify the influence tactic used by the dean.

Scenario: City Place,Inc.

Scenario: City Place,Inc.

Which type of power is sometimes referred to as "formal authority"?

Define power.Compare and contrast organizational powers and personal powers.

Nathan is the administrative manager at Woodlands,Inc.The organizational procedures and policies of the company prevent Nathan from implementing many of his ideas to increase efficiency.This indicates a low degree of _____,which reduces Nathan's ability to influence others.

Laura heads the administrative department in a hospital.Her job involves ensuring that work in the hospital runs smoothly,managing the staff,inventory management,and maintaining the requisite standard in hospital hygiene and patient care.As her work often involves situations that demand the use of coercive power,which of the following guidelines must Laura follow?

Joanne is the store manager at Glitter,a jewelry store.New merchandise has arrived which needs to be priced and displayed soon,before the festive season.She asks all the sales staff to stay back after work hours to get this task done.Joanne is exercising her _____ power that she gets from her position of authority.

Which of the following is a suggested guideline for using expert power?

_____ reflects neither a shift in the employees' behaviors nor their attitudes.

Low assertiveness and high cooperation represent which style of conflict resolution?

Scenario: City Place,Inc.

"Responding to infractions promptly and without favoritism" is a suggested guideline for using _____ power.

Meredith and Sally had a major argument while designing the interiors of a restaurant.The conflict was finally settled when Meredith gave in completely to Sally in an unselfish manner.In this situation,Meredith used the _____ style of conflict resolution.

Major types of power can be grouped along two dimensions: