Question 1

The Family and Medical Leave Act:

Accepted Answer

A)   provides paid leave for women who choose to stay home with newborn infants.
B)   provides unpaid leave of up to 12 weeks for males or females for the birth or adoption of infants, or in the case where it is necessary to care for an immediate family member who may be ill.
C)   provides unpaid leave of up to 6 weeks for couples (male or female)  who have a new baby.
D)   was recently eliminated by the Supreme Court due to an employment shortage.E) None of the above
F) A) and D)

Question 2

Ben, a 44-year-old middle manager at a well-known advertising firm, just lost his job. The company downsized due to a significant loss of clients during the last recession. Although Ben's work was considered exemplary in many ways, and his staff had won awards with their creative work, the company decided to let Ben go instead of another middle manager who was a minority. In a business setting, we call this occurrence ___________________.

Accepted Answer

A)   reverse discrimination
B)   forward discrimination
C)   affirmative action
D)   affirmative controlE) None of the above
F) A) and B)

Question 3

Like all management, human resource management begins with planning.

Accepted Answer

A) True 
 B)False

Question 4

The _____________ is an evaluation of the performance level of employees against established standards to make decisions about promotions, compensation, additional training, or firing.

Accepted Answer

A)   job analysis
B)   performance appraisal
C)   MBO assessment
D)   objective analysisE) All of the above
F) None of the above

Question 5

A(n)  __________ is a financial incentive a firm offers to encourage employees to accept an early retirement offer.

Accepted Answer

A)   ESOP
B)   green fair-way
C)   golden handshake
D)   silver liningE) None of the above
F) A) and B)

Question 6

Sally is a human resource manager with Weldun Cooking Supplies who needs to recruit sales professionals to fill several positions within her company. Sally is likely to rely on external recruiting sources if she:

Accepted Answer

A)   wants to eliminate the need to meet affirmative action regulations.
B)   believes that Weldun's current employees do not have the qualifications necessary to successfully fill the positions.
C)   places a great deal of importance on maintaining high morale for current workers.
D)   needs to keep the cost of her recruiting efforts to a minimum.E) A) and D)
F) C) and D)

Question 7

Exit interviews by a third party can be an effective way for a firm to prevent future losses of valuable employees.

Accepted Answer

A) True 
 B)False

Question 8

Several years ago, Drew's company sent him to Massachusetts Institute of Technology for an intensive program of leadership and business communication training. Although expensive, the firm was committed to investing in the development of key employees for the purpose of retention and promotion. This type of managerial development is known as off-the-job courses and training.

Accepted Answer

A) True 
 B)False

Question 9

Most management training programs include methods such as on-the-job coaching, understudy positions, and off-the-job courses and training.

Accepted Answer

A) True 
 B)False

Question 10

Andrew took a job with a company that strives to market several new consumer products each year. Prior to this position, he worked in a research lab at a university where he studied nanotechnology. He accepted the new position because the salary was significantly above what he previously made. Within a month's time at the new job, his manager began to have reservations about bringing him on board. Andrew seemed to prefer to work independently of others, and when he did interact with his new colleagues, he passed along subtle reminders of his extensive and superior academic credentials. From a recruitment standpoint, this situation serves as an indication of:

Accepted Answer

A)   the benefits of shaking things up a little at work.
B)   the challenges of trying to convince long-term employees that they need to retrain and continue their education.
C)   the benefit of external recruitment over internal recruitment, even though in the short run, it may be the more costly approach for the company.
D)   the importance of finding talent that also fits well with the corporate culture.E) A) and D)
F) B) and D)

Question 11

Which of the following statements about performance appraisals is the most accurate?

Accepted Answer

A)   The most difficult step of a performance appraisal is almost always the actual evaluation of the employee's performance.
B)   Performance standards do not have to be measurable in order to be effective.
C)   The discussion of the results of a performance evaluation with an employee should allow the employee an opportunity to make suggestions about how to improve on current procedures.
D)   Most employees have a good understanding of the standards they are expected to meet, even if their managers do not explicitly communicate these standards.E) A) and B)
F) A) and C)

Question 12

Central Communications, a company that provides phone, Internet, and television services for residential customers, experienced poor customer call care ratings with its overseas call center service. As a recent business student, you would suggest that Central implement home-based call agents. This will cost them a little more in office space and benefits, but it will certainly increase its customers' perception of their service.

Accepted Answer

A) True 
 B)False

Question 13

The last step in performance appraisal is to:

Accepted Answer

A)   talk to the employee being appraised.
B)   evaluate the employee's performance.
C)   take any corrective action that the appraisal indicates is necessary.
D)   use the results to make decisions about compensation, promotions, and additional training.E) None of the above
F) B) and D)

Question 14

Title VII of the Civil Rights Act of 1964:

Accepted Answer

A)   gives all citizens over the age of 18 the right to vote regardless of race, religion, sex, or creed.
B)   prohibits firms from using employment testing as a means of selecting employees and determining which employees should be promoted.
C)   requires all firms with over 100 employees to have an affirmative action plan.
D)   prohibits discrimination based on race, religion, sex, creed, or national origin in matters such as hiring, firing, training, and compensation.E) B) and D)
F) B) and C)

Question 15

Online training gives employers the ability to provide consistent content that is tailored to specific employee training needs.

Accepted Answer

A) True 
 B)False

Question 16

Many firms now offer their employees ___________ benefits, such as on-site haircuts and free breakfasts, which help employees maintain a balance between work and family life.

Accepted Answer

A)   real-time
B)   situational
C)   break time
D)   softE) A) and D)
F) C) and D)

Question 17

One of the main complaints made by critics of employment tests is that these tests:

Accepted Answer

A)   fail to take the interests and personalities of the test takers into account.
B)   cannot measure basic competencies.
C)   may discriminate against certain groups.
D)   take so long to conduct and evaluate that they slow down the selection process.E) B) and C)
F) A) and D)

Question 18

A recent study has shown that the most effective way for most firms to improve worker productivity is to increase expenditures on machinery and equipment.

Accepted Answer

A) True 
 B)False

Question 19

Human resource planning involves the assessment of both the future demand and the future supply of the various types of labor needed by the organization.

Accepted Answer

A) True 
 B)False

Question 20

The first step in the performance appraisal process is to:

Accepted Answer

A)   perform a human resource inventory.
B)   establish performance standards.
C)   analyze the jobs to see what tasks must be performed.
D)   meet with employees and discuss the overall objectives of the firm.E) None of the above
F) B) and C)

Exam 11: Human Resource Management: Finding and Keeping the Best Employees

The _____________ is an evaluation of the performance level of employees against established standards to make decisions about promotions, compensation, additional training, or firing.

Correct Answer
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Correct Answer
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Sally is a human resource manager with Weldun Cooking Supplies who needs to recruit sales professionals to fill several positions within her company. Sally is likely to rely on external recruiting sources if she:

Correct Answer
verified

Which of the following statements about performance appraisals is the most accurate?

Correct Answer
verified

Online training gives employers the ability to provide consistent content that is tailored to specific employee training needs.

Correct Answer
verified

Human resource planning involves the assessment of both the future demand and the future supply of the various types of labor needed by the organization.

Correct Answer
verified

A(n) __________ is a financial incentive a firm offers to encourage employees to accept an early retirement offer.

Correct Answer
verified

Many firms now offer their employees ___________ benefits, such as on-site haircuts and free breakfasts, which help employees maintain a balance between work and family life.

Correct Answer
verified

Correct Answer
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Exit interviews by a third party can be an effective way for a firm to prevent future losses of valuable employees.

Correct Answer
verified

A recent study has shown that the most effective way for most firms to improve worker productivity is to increase expenditures on machinery and equipment.

Correct Answer
verified

The last step in performance appraisal is to:

Correct Answer
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Like all management, human resource management begins with planning.

Correct Answer
verified

One of the main complaints made by critics of employment tests is that these tests:

Correct Answer
verified

Correct Answer
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Most management training programs include methods such as on-the-job coaching, understudy positions, and off-the-job courses and training.

Correct Answer
verified

Title VII of the Civil Rights Act of 1964:

Correct Answer
verified

The first step in the performance appraisal process is to:

Correct Answer
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The Family and Medical Leave Act:

Correct Answer
verified

Correct Answer
verified

Exam 11: Human Resource Management: Finding and Keeping the Best Employees

The _____________ is an evaluation of the performance level of employees against established standards to make decisions about promotions, compensation, additional training, or firing.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Sally is a human resource manager with Weldun Cooking Supplies who needs to recruit sales professionals to fill several positions within her company. Sally is likely to rely on external recruiting sources if she:

Correct AnswerverifiedShow Answer

Which of the following statements about performance appraisals is the most accurate?

Correct AnswerverifiedShow Answer

Online training gives employers the ability to provide consistent content that is tailored to specific employee training needs.

Correct AnswerverifiedShow Answer

Human resource planning involves the assessment of both the future demand and the future supply of the various types of labor needed by the organization.

Correct AnswerverifiedShow Answer

A(n) __________ is a financial incentive a firm offers to encourage employees to accept an early retirement offer.

Correct AnswerverifiedShow Answer

Many firms now offer their employees ___________ benefits, such as on-site haircuts and free breakfasts, which help employees maintain a balance between work and family life.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Exit interviews by a third party can be an effective way for a firm to prevent future losses of valuable employees.

Correct AnswerverifiedShow Answer

A recent study has shown that the most effective way for most firms to improve worker productivity is to increase expenditures on machinery and equipment.

Correct AnswerverifiedShow Answer

The last step in performance appraisal is to:

Correct AnswerverifiedShow Answer

Like all management, human resource management begins with planning.

Correct AnswerverifiedShow Answer

One of the main complaints made by critics of employment tests is that these tests:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Most management training programs include methods such as on-the-job coaching, understudy positions, and off-the-job courses and training.

Correct AnswerverifiedShow Answer

Title VII of the Civil Rights Act of 1964:

Correct AnswerverifiedShow Answer

The first step in the performance appraisal process is to:

Correct AnswerverifiedShow Answer

The Family and Medical Leave Act:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

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