Question 1

Match each term with the correct statement below.
-Question form used as a strategy for seeking more detail to help clarify what has just been said.

Accepted Answer

A)  small talk
B)  closed questions
C)  assertive communication
D)  conversation
E)  passive communicationF) rhetorical questionsG) aggressive communicationH) open mindedI) probing questionsJ) icebreakersK) D) and H)
L) A) and C)

Question 2

Assertive communication cannot protect you from being taken advantage of by others.

Accepted Answer

A) True 
 B)False

Question 3

A two-way spoken exchange of thoughts, opinions, and feelings is

Accepted Answer

A)  rhetorical.
B)  an icebreaker.
C)  a conversation.
D)  none of these choices.E) A) and B)
F) All of the above

Question 4

Match each term with the correct statement below.
-Question form that results in a single word response or very short answers.

Accepted Answer

A)  small talk
B)  closed questions
C)  assertive communication
D)  conversation
E)  passive communicationF) rhetorical questionsG) aggressive communicationH) open mindedI) probing questionsJ) icebreakersK) E) and I)
L) A) and D)

Question 5

In a conversation, you can hold the listener's interest by

Accepted Answer

A)  putting others down.
B)  asking for an opinion or seeking advice.
C)  giving the listener the impression that his or her ideas are not important.
D)  none of these choices.E) B) and C)
F) None of the above

Question 6

The assertive communicator demonstrates a willingness to negotiate, listen, and compromise.

Accepted Answer

A) True 
 B)False

Question 7

Good icebreaker topics include health, money, and politics.

Accepted Answer

A) True 
 B)False

Question 8

Match each term with the correct statement below.
-Light, informal conversation that has no agenda.

Accepted Answer

A)  small talk
B)  closed questions
C)  assertive communication
D)  conversation
E)  passive communicationF) rhetorical questionsG) aggressive communicationH) open mindedI) probing questionsJ) icebreakersK) A) and G)
L) A) and B)

Question 9

Questions can be used to initiate and keep a conversation going.

Accepted Answer

A) True 
 B)False  True

Question 10

A clear message brings about effective communication because

Accepted Answer

A)  it relaxes the listener.
B)  it is prepared for the selective listener.
C)  it eliminates the need for additional information or clarification.
D)  it eliminates the need for nonverbal communication.E) B) and C)
F) A) and D)

Question 11

Rhetorical questions

Accepted Answer

A)  are used to close a conversation.
B)  include the word "exactly."
C)  do not require an answer.
D)  none of these choices.E) B) and C)
F) A) and D)

Question 12

Match each term with the correct statement below.
-A two-way spoken exchange of thoughts, opinions, and feelings.

Accepted Answer

A)  small talk
B)  closed questions
C)  assertive communication
D)  conversation
E)  passive communicationF) rhetorical questionsG) aggressive communicationH) open mindedI) probing questionsJ) icebreakersK) D) and J)
L) A) and F) D

Question 13

The ability to remember names is an important skill because

Accepted Answer

A)  it creates instant familiarity and connection with others.
B)  it pays an effective compliment.
C)  it implies to the other person that he or she is important.
D)  all of these choices.E) A) and C)
F) A) and B)

Question 14

Match each term with the correct statement below.
-Communication form in which you allow your rights to be violated because you don't express your honest feelings.

Accepted Answer

A)  small talk
B)  closed questions
C)  assertive communication
D)  conversation
E)  passive communicationF) rhetorical questionsG) aggressive communicationH) open mindedI) probing questionsJ) icebreakersK) B) and I)
L) D) and G)

Question 15

A good conversationalist

Accepted Answer

A)  uses criticism of others to keep the listener's attention.
B)  avoids unpleasant topics.
C)  uses sarcasm and manipulation.
D)  all of these choices.E) A) and B)
F) A) and C)

Question 16

It is possible to say "no" in a positive way.

Accepted Answer

A) True 
 B)False

Question 17

Aggressive communicators

Accepted Answer

A)  are defensive, faultfinding, and judgmental.
B)  are unhappy because they cannot state what they think or feel.
C)  work to create mutually satisfying resolutions.
D)  none of these choices.E) B) and C)
F) C) and D)

Question 18

Open questions usually seek single word answers.

Accepted Answer

A) True 
 B)False  False

Question 19

Match each term with the correct statement below.
-Question form used to engage the listener.

Accepted Answer

A)  small talk
B)  closed questions
C)  assertive communication
D)  conversation
E)  passive communicationF) rhetorical questionsG) aggressive communicationH) open mindedI) probing questionsJ) icebreakersK) A) and E)
L) F) and H)

Question 20

Barriers to listening include

Accepted Answer

A)  open questions.
B)  lack of attention.
C)  small talk
D)  all of these choices.E) All of the above
F) A) and B)

Exam 6: Getting Your Message Across

Match each term with the correct statement below. -Question form used as a strategy for seeking more detail to help clarify what has just been said.

Correct AnswerverifiedShow Answer

Assertive communication cannot protect you from being taken advantage of by others.

Correct AnswerverifiedShow Answer

A two-way spoken exchange of thoughts, opinions, and feelings is

Correct AnswerverifiedShow Answer

Match each term with the correct statement below. -Question form that results in a single word response or very short answers.

Correct AnswerverifiedShow Answer

In a conversation, you can hold the listener's interest by

Correct AnswerverifiedShow Answer

The assertive communicator demonstrates a willingness to negotiate, listen, and compromise.

Correct AnswerverifiedShow Answer

Good icebreaker topics include health, money, and politics.

Correct AnswerverifiedShow Answer

Match each term with the correct statement below. -Light, informal conversation that has no agenda.

Correct AnswerverifiedShow Answer

Questions can be used to initiate and keep a conversation going.

Correct AnswerverifiedTrue

A clear message brings about effective communication because

Correct AnswerverifiedShow Answer

Rhetorical questions

Correct AnswerverifiedShow Answer

Match each term with the correct statement below. -A two-way spoken exchange of thoughts, opinions, and feelings.

Correct AnswerverifiedD

The ability to remember names is an important skill because

Correct AnswerverifiedShow Answer

Match each term with the correct statement below. -Communication form in which you allow your rights to be violated because you don't express your honest feelings.

Correct AnswerverifiedShow Answer

A good conversationalist

Correct AnswerverifiedShow Answer

It is possible to say "no" in a positive way.

Correct AnswerverifiedShow Answer

Aggressive communicators

Correct AnswerverifiedShow Answer

Open questions usually seek single word answers.

Correct AnswerverifiedFalse

Match each term with the correct statement below. -Question form used to engage the listener.

Correct AnswerverifiedShow Answer

Barriers to listening include

Correct AnswerverifiedShow Answer

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True

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D

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