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Which of the following is a NOT a disadvantage of person-administered surveys?


A) They are slower than other methods.
B) They are more expensive.
C) They are prone to errors.
D) They are rigid, not adaptable.
E) Respondents may fear interview evaluation.

F) B) and C)
G) A) and B)

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Tom Cardinal of "Healthy" Cookies is concerned about the costs of conducting some upcoming research. He understands that mail surveys have some of the lowest costs of all the data collection methods. He asks Jeanne Daniel, marketing research consultant, what would happen if a mail survey were used. Jeanne explained that, compared to online or telephone surveys, a mail survey would have taken much longer, and the response rate would have been:


A) under 20 percent
B) between 35 and 37 percent
C) above 60 percent
D) around 30 percent
E) about 55 percent

F) C) and E)
G) A) and E)

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Self-selection bias is very strong in in-home interviewing.

A) True
B) False

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Telephone surveys may be preferable to face-to-face surveys when the topics being addressed are sensitive.

A) True
B) False

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A CATI is a form of person-administered interview.

A) True
B) False

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What are some of the problems associated with traditional telephone interviews?


A) mistakes in administering the questions
B) insufficient call back for not-at-homes
C) dishonest interviewers
D) all of the above
E) none of the above

F) C) and E)
G) A) and B)

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With a CATS system, interviews are conducted entirely by computers.

A) True
B) False

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Telephone surveys have the potential to provide a high-quality sample.

A) True
B) False

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Which of the following is not a question to consider when choosing a survey method?


A) What is the incidence rate?
B) How much money is there for data collection?
C) How much time is there for data collection?
D) What type of respondent interaction is required?
E) Which is the easiest method for the researcher?

F) A) and B)
G) C) and D)

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Karen, of Standard Research, contemplates which survey method she will use for a client. She must balance:


A) the cost of the project with the level of statistical analysis that will be used
B) the time limitation of the client with the requirement that the surveys be representative
C) the lower quality of information generated by using a totally computer-administered survey with the desire to make additional profits using the latest technology
D) the quality of information desired with time deadlines and budget constraints
E) the wishes of the employees at Standard Research

F) B) and E)
G) C) and D)

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Advantages of CATI include:


A) interviews can be conducted via TV cable
B) cable and TV interviewing may be conducted simultaneously
C) the computer dials the respondent, brings up the questions to the interviewer, and moves ahead to the appropriate question
D) it can be enhanced with the drop-off survey technique
E) low setup costs

F) A) and B)
G) None of the above

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Most CATI systems are programmed to make wrong answers impossible.

A) True
B) False

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In selecting the proper survey method, researchers balance:


A) the cost of the project with what the client is willing to pay
B) the time limitation of the client with the speed at which surveys must be conducted in order to have a profitable research firm
C) the quality of information desired with the requirement to take advantage of today's technology
D) the quality of information desired with time deadlines and budget constraints
E) what their employer wants, in addition to what the researchers want

F) All of the above
G) C) and D)

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Which of the following is NOT a potential shortcoming of the telephone survey?


A) The respondent cannot be shown anything.
B) It does not permit the interviewer to make various face-to-face judgments and evaluations.
C) It does not permit a high quality sample.
D) It does not allow for the observation of body language, facial expressions, or eye contact.
E) The increased use of answering machines.

F) A) and E)
G) A) and B)

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The most popular type of self-administered survey is the:


A) group self-administered surveys
B) drop-off surveys
C) e-mail surveys
D) mail surveys
E) anonymous surveys

F) A) and E)
G) All of the above

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Surveys involve interviews with a large number of respondents using a predesigned questionnaire.

A) True
B) False

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One of the disadvantages of computer-administered surveys is that they cannot depict pictures, video, or other graphics to the respondent.

A) True
B) False

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All malls allow for as many research firms who wish to intercept shoppers because it attracts more customers.

A) True
B) False

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Which of the following data collection modes comes closest to being patterned after the "man-on-the-street" interview?


A) person-on-the-street interview
B) mall-intercept interview
C) drop-off survey
D) mail survey
E) interviewer approach interview

F) A) and C)
G) B) and C)

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The three major ways to collect data are: have a person ask the questions, have a computer assist or conduct the questioning, or allow the respondents themselves to complete the survey.

A) True
B) False

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