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Exam 7: Listening: More Than Meets the Ear

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Question 41

True/False

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The main purpose of open questions is to get specific facts.

A) True
B) False

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Question 42

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Studies show that good listeners keep eye contact and react with appropriate facial expressions.

A) True
B) False

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Question 43

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What type of listener is likely to both interrupt and shift the topic of conversation?

Because prompting involves using silences, it is not classified as a listening response.

You should do more paraphrasing than any other type of listening.

How is paraphrasing different from analyzing?

Pseudolisteners may have strong nonverbal listening behaviours.

Prompting is a more passive approach to problem-solving than analyzing or judging.

According to Larry Samovar and his team in cultures such as Japan, more value is placed on listening than talking.

"I can't stand that class! The lectures are a waste of time, and the tests are full of nit-picking questions. I'm not learning anything." What would be the best paraphrase for this statement?

Match each statement with the helping listening style it characterizes. a.paraphrasing b.judging c.supporting d.advising e.analyzing -"I think it's a good idea, and you're a good person."

Match each statement with the helping listening style it characterizes. a.paraphrasing b.judging c.supporting d.advising e.analyzing -"That's an awful idea!"

"Don't worry about it." This is an example of denying others their rights to their feelings.

What type of listening response is constructive criticism?

What communication activity is taught the least but used the most?

Roberta feels as though Casey understood what she was trying to convey. What has Casey demonstrated?

How much of a message do we remember immediately after hearing it?

We have all been selective, insulated, defensive, insensitive, stage hogging, and ambushing listeners. Select three of these listening types and give an example of each type from your personal experience. Describe the negative reactions or outcomes you have received as a result of your listening behaviour.

According to the text, what is the best way to improve your listening?

Listening and hearing essentially mean the same thing.