Question 1

All of the following statements accurately describe special cause variation EXCEPT:

Accepted Answer

A)   It is not inherent in the system, nor is it predictable.
B)   It can be assigned to a defect.
C)   It is inherent in the system and is predictable
D)   It is indicated by points outside the control limits on a control chart.E) None of the above
F) B) and C)

Question 2

Assume you have been selected to lead your team in the development of a quality management plan. Identify and describe three benefits to be gained through quality management that you could use to motivate your team members to participate with enthusiasm.

Accepted Answer

The three benefits of quality management...

Question 3

Joseph Juran is credited for developing the Quality Trilogy that includes quality monitoring,quality assurance and quality control.

Accepted Answer

A) True 
 B)False

Question 4

All of the following items are among the key areas covered by the Malcolm Baldrige National Quality Award EXCEPT:

Accepted Answer

A)   Leadership
B)   Strategic planning
C)   Customer focus
D)   All of theseE) A) and B)
F) B) and D)

Question 5

All of the following actions play constructive roles in an organization when project managers are considering process improvements EXCEPT:

Accepted Answer

A)   Organizations focus exclusively on short term results
B)   Project managers forecast changes in their work environment, technology or customer desires.
C)   Organizations take a balanced view of long term improvement and short term results.
D)   Project managers involve suppliers and customers in partnering arrangements.E) B) and D)
F) None of the above

Question 6

DMAIC is typically used as a method of implementing continuous improvement and can thus be practiced repeatedly within a single process to further improve process performance.

Accepted Answer

A) True 
 B)False

Question 7

A source of variation that is inherent in a system and predictable is typically known as:

Accepted Answer

A)   special cause variation.
B)   common cause variation.
C)   systemic variation.
D)   life cycle variationE) C) and D)
F) B) and C)

Question 8

All of the following items are valid reasons to conduct a project kick-off meeting EXCEPT:

Accepted Answer

A)   to give team members a chance to see how all the parts fit together
B)   to convince stakeholders that the project leaders will be good stewards of the organization's assets
C)   to help involved workers to understand the touch points where work exchanges hands
D)   to emphasize that all decisions will be made exclusively by the project managerE) All of the above
F) A) and B)

Question 9

The quality management plan describes how the project management team will implement the performing organization's quality policy.

Accepted Answer

A) True 
 B)False

Question 10

All of the following items contribute to developing empowered performance in an organization EXCEPT:

Accepted Answer

A)   setting an expectation for managers to encourage associates to treat risk events as learning opportunities
B)   accepting the fact that the project manager has total decision making authority
C)   cultivating appropriate collaboration between members of teams
D)   capitalizing on the unique strengths of each person in the organizationE) None of the above
F) All of the above

Question 11

Project stakeholders will judge the quality of project work processes as well as project deliverables.

Accepted Answer

A) True 
 B)False

Question 12

After completing detailed planning for a project,it is often helpful for the project manager and team to apply a sanity test to the project plan. Which of the following accurately describes the application of a sanity test?

Accepted Answer

A)   It is based largely on the expectations of supervisors and sponsors.
B)   It is primarily focused on the team members.
C)   It should include questions to ensure budgets, schedules and resource plans are reasonable and achievable.
D)   It focuses on whether the project charter should be changedE) A) and C)
F) A) and D)

Question 13

Which of the following activities are typically included in a project kick-off meeting?

Accepted Answer

A)   The project manager evaluates team member performance.
B)   The project team collects lessons learned for use on future projects.
C)   The project manager outlines the project goals.
D)   The project sponsor brings in a facilitator to conduct a brainstorming exerciseE) B) and D)
F) B) and C)

Question 14

Fact-based management includes four key ideas. Which of the following is among the key ideas associated with fact-based management?

Accepted Answer

A)   the need to understand variation
B)   reliance on historical research
C)   routine use of interrogations
D)   use of analogous estimatingE) B) and C)
F) C) and D)

Question 15

The quality revolution introduced many tools that can be used to improve the quality of project related processes and outcomes. Identify three quality tools and briefly describe how you would use them to improve project related processes and outcomes.

Accepted Answer

The answer of The quality revolution introduced many tools that...

Question 16

Joseph Juran provided guidance regarding how to conduct quality planning. All of the following items are consistent with his quality planning guidance EXCEPT:

Accepted Answer

A)   identify all customers and their needs
B)   quality must be inspected into the process
C)   develop methods to satisfy customer requirements
D)   develop requirements based on customer needsE) A) and C)
F) C) and D)

Question 17

Stakeholder satisfaction requires an understanding of the ultimate quality goals with respect to stakeholders.

Accepted Answer

A) True 
 B)False

Question 18

Fact-based management requires an understanding that variation can be either common or special cause,a determination to discover which type,and the resolve to act appropriately upon that discovery.

Accepted Answer

A) True 
 B)False

Question 19

Joseph Juran provided guidance regarding how to control quality. Which of the following items is consistent with his quality control guidance?

Accepted Answer

A)   identify all team members and their needs
B)   establish measurement systems
C)   prove effects
D)   expend necessary efforts to exceed requirementsE) B) and C)
F) A) and D)

Question 20

Project quality tools such as a histogram,Pareto chart,and Failure Mode and Effect Analysis (FMEA) are generally used in support of which of the following DMAIC phases?

Accepted Answer

A)   Define
B)   Measure
C)   Analyze
D)   ImproveE) None of the above
F) B) and D)

Exam 11: Project Quality Planning and Project Kick: off

All of the following items contribute to developing empowered performance in an organization EXCEPT:

Correct AnswerverifiedShow Answer

Joseph Juran provided guidance regarding how to control quality. Which of the following items is consistent with his quality control guidance?

Correct AnswerverifiedShow Answer

Which of the following activities are typically included in a project kick-off meeting?

Correct AnswerverifiedShow Answer

All of the following actions play constructive roles in an organization when project managers are considering process improvements EXCEPT:

Correct AnswerverifiedShow Answer

Joseph Juran is credited for developing the Quality Trilogy that includes quality monitoring,quality assurance and quality control.

Correct AnswerverifiedShow Answer

After completing detailed planning for a project,it is often helpful for the project manager and team to apply a sanity test to the project plan. Which of the following accurately describes the application of a sanity test?

Correct AnswerverifiedShow Answer

Project stakeholders will judge the quality of project work processes as well as project deliverables.

Correct AnswerverifiedShow Answer

The quality revolution introduced many tools that can be used to improve the quality of project related processes and outcomes. Identify three quality tools and briefly describe how you would use them to improve project related processes and outcomes.

Correct AnswerverifiedShow Answer

Fact-based management includes four key ideas. Which of the following is among the key ideas associated with fact-based management?

Correct AnswerverifiedShow Answer

All of the following items are valid reasons to conduct a project kick-off meeting EXCEPT:

Correct AnswerverifiedShow Answer

The quality management plan describes how the project management team will implement the performing organization's quality policy.

Correct AnswerverifiedShow Answer

Project quality tools such as a histogram,Pareto chart,and Failure Mode and Effect Analysis (FMEA) are generally used in support of which of the following DMAIC phases?

Correct AnswerverifiedShow Answer

A source of variation that is inherent in a system and predictable is typically known as:

Correct AnswerverifiedShow Answer

Assume you have been selected to lead your team in the development of a quality management plan. Identify and describe three benefits to be gained through quality management that you could use to motivate your team members to participate with enthusiasm.

Correct AnswerAnswered by ExamLex AIThe three benefits of quality management...View AnswerShow Answer

Joseph Juran provided guidance regarding how to conduct quality planning. All of the following items are consistent with his quality planning guidance EXCEPT:

Correct AnswerverifiedShow Answer

All of the following items are among the key areas covered by the Malcolm Baldrige National Quality Award EXCEPT:

Correct AnswerverifiedShow Answer

Stakeholder satisfaction requires an understanding of the ultimate quality goals with respect to stakeholders.

Correct AnswerverifiedShow Answer

Fact-based management requires an understanding that variation can be either common or special cause,a determination to discover which type,and the resolve to act appropriately upon that discovery.

Correct AnswerverifiedShow Answer

All of the following statements accurately describe special cause variation EXCEPT:

Correct AnswerverifiedShow Answer

DMAIC is typically used as a method of implementing continuous improvement and can thus be practiced repeatedly within a single process to further improve process performance.

Correct AnswerverifiedShow Answer

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The three benefits of quality management...
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