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Superior image,unique product features,and better service are all examples of ________.


A) brand personalities
B) brand positions
C) perceptual maps
D) competitive advantages
E) customer touchpoints

F) A) and E)
G) D) and E)

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The group of American consumers born between 1979 and 1994 is often called ________.


A) baby busters
B) the silent majority
C) Generation Y
D) tweens
E) Generation X

F) A) and B)
G) A) and C)

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________ means developing a marketing strategy aimed at influencing how a particular market segment perceives a good or service in comparison to the competition.


A) Concentrated targeting
B) Positioning
C) Benefit segmentation
D) Mass customization
E) Customization

F) D) and E)
G) B) and C)

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After segmentation,the customer group selected by a firm is referred to as the target market.

A) True
B) False

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Which of the following is the process of evaluating and selecting the most viable market segment to enter?


A) segmentation
B) differentiation
C) targeting
D) market mixing
E) positioning

F) A) and B)
G) A) and C)

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To evaluate the different target segments your company is considering,you would look at all of the following factors EXCEPT which one of the following?


A) segment size
B) segment growth
C) segment reachability
D) company culture
E) company resources

F) All of the above
G) D) and E)

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Explain why the Hispanic American population is particularly important to marketers.

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The Hispanic American population is the ...

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Which of the following is NOT an example of a demographic segmentation variable?


A) lifestyle
B) income
C) ethnic group
D) gender
E) age

F) B) and E)
G) A) and D)

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Which of the listed choices is NOT a positioning task?


A) identifying a set of possible competitive advantages
B) surveying frequent uses of the product
C) analyzing competitors' positions
D) finalizing the marketing mix
E) evaluating responses to the marketing mix

F) A) and B)
G) A) and D)

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Once a ________ is defined,the next step in positioning is for marketers to finalize the marketing mix.


A) segmentation variable
B) competitive advantage
C) demographic strategy
D) customer relationship management system
E) concentrated target

F) C) and D)
G) A) and B)

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Competitive advantage can be created by offering a lower price for a product that is similar to the competition's product.

A) True
B) False

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Jolene Enterprises mass produces an all-purpose floor cleaner,mass distributes it,and mass promotes it.This firm uses a(n) ________.


A) segmented strategy
B) undifferentiated targeting strategy
C) focused targeting strategy
D) differentiated targeting strategy
E) concentrated targeting strategy

F) A) and E)
G) A) and B)

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B

Age and gender are examples of demographic segmentation variables.

A) True
B) False

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Before selecting a targeting strategy,marketers should ________.


A) select media for an advertising campaign
B) develop segment profiles
C) compare target markets
D) implement a positioning strategy
E) finalize the marketing mix

F) A) and D)
G) All of the above

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Using a ________ targeting strategy,a company develops one or more products for each of several customer groups with different product needs.


A) fragmented
B) homogeneous
C) custom
D) differentiated
E) mass customization

F) C) and D)
G) A) and B)

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Which of the following is the process of dividing a larger market into smaller pieces based on one or more meaningfully shared characteristics?


A) acculturation
B) segmentation
C) market fragmentation
D) targeting
E) positioning

F) A) and B)
G) C) and E)

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When marketers at P&G selected Generation Y,a demographic that includes college students,as an untapped group of potential customers for their Febreze line of products,they were executing which of the following?


A) market segmenting
B) undifferentiated targeting
C) differentiation
D) targeting
E) positioning

F) B) and C)
G) A) and C)

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Which of the following best describes the market segment referred to as the bottom of the pyramid (BOP) ?


A) a national segment of lower income consumers
B) a national segment of non-native language speakers
C) a national segment of individuals with a high-school only education
D) a global segment of consumers who earn less than $2 per day
E) a global segment of children in lower income families

F) A) and B)
G) C) and D)

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A(n) ________ would probably include customer demographics,location,lifestyle information,and a description of how frequently the customer buys the product.


A) geocode
B) NAICS classification
C) segment profile
D) internal market audit
E) customer guide

F) A) and E)
G) C) and E)

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C

You work for a travel agency.Business has been slow,and you want to suggest some promotions targeted to specific market segments.What three psychographic segmentation variables would you recommend using?

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Students' answers will vary.Many students will list shared opinions,interests,and attitudes.Better students will include segments such as people who enjoy fishing,people who like to look at wildlife,vegetarians,people who are interested in adventure,and so forth.

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